- Shipping & Delivery
- You should expect your order to be shipped within 1-2 business days from order, and should receive your item within 1-5 days from the shipment date (Please allow up to 12 days for shipping on all orders ordered past December 23rd). You will receive an order confirmation confirming your order and a shipment notification email when your orders are shipped. We are based in Florida, but have distribution centers in Kentucky and Los Angeles, so shipping transit times can be as soon as 1 day or up to 5 days. All shipments are to the contiguous 48 states. Additional charges will apply for shipments to Alaska and Hawaii. All items are shipped via United States Postal Service. Items valued over $75 require a signature for delivery.
- Privacy & Security
- We understand that our customer’s personal information is valuable and we take this responsibility seriously. We apply internal security procedures (electronically and physically) in order to protect our customer’s personal information. We use the industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authenticates and encrypts the information that you send to us over the Internet to help protect your online transaction information from third party interception. Although we apply security measures to protect your information, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
- Returns & Replacements
- If you are not completely satisfied with your purchase, you may exchange or return the item for a refund, less shipping charges and restocking fee* within 30 days of purchase. Any exchange or return will be accepted no matter what reason is provided, however, it is the customer's responsibility to pay shipping charges to return the item(s) back to the manufacturer. If any product(s) is being exchanged or returned an email must be sent to us prior to returning it so we can reply back with return instructions along with a return authorization number. All exchanges and returns MUST be in new condition with all original packaging - no exceptions. Refunds are NOT offered on clearance items.
- We are a web-based business operating remotely without a physical storefront. As a result, we have very little overhead expenses and are able to offer you the lowest prices with the highest level of customer service. We only accept orders through our online system, however, if you would like to contact us regarding our wholesale prices, please email us at firstname.lastname@example.org.
- Payment, Pricing & Promotions
- All pricing and promotions will be honored to the best of our ability. We realize there may sometimes be mistakes in pricing or promotional offers and we apologize for any confusion that may be caused by these mistakes. Our goal is to provide you a high quality product, at a great price, and we hope you will treat us with the same respect. All promotions can only be used exclusively and we have the right to not honor any promotion due to suspected fraud or abuse.
- Viewing Orders & Updating Information
- We offer full transparency on your orders. You may login to your account and check the status of a shipment update your billing or shipment information and complete customer service requests from your account page.
- Contact Information
- To contact us via mail, please send correspondence to:
- Super Cool Bike Shop
c/o Road Bike Brakes
3460 West University Ave
Gainesville, FL 32607